Shipping Policy

Shipping Policy

  • Currently, we ship to Canada and the USA.

  • We process orders Monday - Friday 9am-5pm, and aim to process and ship orders within 3 business days. Customers will be provided an update with tracking information, once the order has shipped.

  • Orders within Canada (excluding the Yukon, Northwest Territories, and Nunavut) are shipped via Canada Post Expedited service for a flat $9 rate, selected at checkout.

  • In the event that you live local to Cold Cactus and would like to pick up your order or will be seeing Cold Cactus at an event listed under the "Events" section, you may select "Local Pickup" at checkout. You MUST communicate with Cold Cactus by email with your plans to pick up a potential order and obtain approval to do so prior using the local pick up option at checkout.

  • Orders shipped to USA and elsewhere in Canada will ship via Canada Post expedited service for a flat rate of $15 CDN.

  • Cold Cactus cannot guarantee the quality of delivery, nor is Cold Cactus responsible for packages lost and/or stolen during delivery. If you have issues with your delivery, please contact Canada Post with your tracking information.

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