Contact Us

Find us - retail location

Store address: 5773 Parkhouse Drive, Appin, Ontario, Canada N0L1A0
Store is located on second floor of the barn. Please use barn driveway.

Store hours: Please note that in adherence with social distancing, the store is open by APPOINTMENT ONLY on Fridays and Sundays.

Please contact us at or 613-340-7277 to schedule an appointment.
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Click here for up to date store hours

Customer Inquiries 

Please feel free to reach out to Cold Cactus with any questions or concerns you may have. If your inquiry is in regards to a current or past order, please include your order number so that we may help you more quickly. Please refer to our policies page for information on returns and exchanges prior to contacting us about this topic.

While we aim to please and respond to your questions as soon as possible, please respectively bare in mind that we will aim to respond to all business inquiries within 1-2 business days, typically within the business hours of 9am - 5pm EST, Monday to Friday.

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