Returns Policy

Return and Exchange Policy

In an effort to reduce expensive and time consuming returns, Cold Cactus asks customers to please check all sizing carefully and recommends asking us questions about sizing and fit uncertainties prior to making a purchase (preferred form of communication is to email us at coldcactus@coldcactusboutique.ca).

In an effort to assist the customer in being pleased with their purchase, The Cold Cactus Boutique offers the following return policy:

In the event that an item does not fit as anticipated, we are happy to accept returns for a full refund (less any non-refundable shipping expenses) if the item meets the following conditions:

  • All returns must be sent back shipping cost pre-paid and arrive back to The Cold Cactus Boutique within 14 days of initially receiving the product.

  • Returned product must be in NEW condition - items should be free of damage (holes, marks), perfumes, deodorant, other stains, and animal hair

  • Original tag(s) must be attached

  • **Items being sent back from the USA may only be sent via USPS. Within Canada, you may send back via your desired method. *Please note that The Cold Cactus Boutique is not responsible for lost, stolen, or damaged items. It is advised that you keep your tracking information for items being sent back.

    All sale items and accessories are FINAL SALE and cannot be returned.

    To initiate a return, you MUST email coldcactus@coldcactusboutique.ca with rationale BEFORE shipping your item(s). We will refuse any packages sent without prior contact. Once item(s) is/are received and have been verified to meet the above requirements, your return will be processed within 2-3 business days.

    • Returns for size exchange - a replacement will be sent, shipping paid by Cold Cactus, and an updated tracking information provided via email at the time of shipping.
    • Returns for store credit will receive an email containing a store credit code with the value of the original purchase amount of the returned item(s) less any shipping fees to be used on future order(s) with no expiration.
    • Returns for refund will receive an email notification with refund notification for the original purchase amount of the returned item(s) less any shipping fees. Refund can ONLY be applied to the card the original purchase was made on. Purchases made through Sezzle are subject to a 6% restocking fee.

    If the attempted return does NOT meet the above criteria, the return will NOT be processed. If the approved return is not received within 14 days, a store credit only will be issued for the current retail price of the returned item(s).

    If an item you receive is damaged or incorrect upon arrival, please contact The Cold Cactus Boutique coldcactus@coldcactusboutique.ca within 3 business days of receiving your order and we will gladly assist you in resolving this matter.