Returns Policy and Form

Return and Exchange Policy

*For Christmas Return Policy, please refer to section below and you MUST fill in the Christmas Return Form at the bottom of this page.

In an effort to reduce expensive and time consuming returns, Cold Cactus asks customers to please check all sizing carefully and recommends asking us questions about sizing and fit uncertainties prior to making a purchase (preferred form of communication is to email us at care@coldcactusboutique.ca).

In an effort to assist the customer in being pleased with their purchase, The Cold Cactus Boutique offers the following return policy:

In the event that an item does not fit as anticipated, we are happy to accept returns for EXCHANGE or STORE CREDIT only if the item meets the following conditions:

  • All returns must be sent back shipping cost pre-paid (customer is responsible for return shipping cost) and arrive back to The Cold Cactus Boutique within 14 days of initially receiving the product (30 days for regularly stocked denim). Cold Cactus will cover the cost of shipping back to you for EXCHANGES only.

  • Returned product must be in NEW condition - items should be free of damage (holes, marks), perfumes, deodorant, other stains, and animal hair.

  • Original tag(s) must be attached

  • **Items being sent back from the USA may only be sent via USPS. Within Canada, you may send back via your desired method. *Please note that The Cold Cactus Boutique is not responsible for lost, stolen, or damaged items. It is advised that you keep your tracking information for items being sent back.

    All sale items and accessories are FINAL SALE and cannot be returned.

    To initiate a return, you MUST email care@coldcactusboutique.ca with rationale BEFORE shipping your item(s). We will refuse any packages sent without prior contact. Once item(s) is/are received and have been verified to meet the above requirements, your return will be processed within 2-3 business days.

    • Returns for size exchange - a replacement will be sent, shipping paid by Cold Cactus, and an updated tracking information provided via email at the time of shipping.
    • Returns for store credit will receive an email containing a store credit code with the value of the original purchase amount of the returned item(s) less any shipping fees to be used on future order(s) with no expiration.

    If the attempted return does NOT meet the above criteria, the return will NOT be processed. If the approved return is not received within 14 days, a store credit only will be issued for the current retail price of the returned item(s).

    If an item you receive is damaged or incorrect upon arrival, please contact The Cold Cactus Boutique care@coldcactusboutique.ca within 3 business days of receiving your order and we will gladly assist you in resolving this matter.

    Christmas Return Policy

    To initiate a return of Christmas gifts purchased from Cold Cactus, you MUST fill out the Christmas Return Form below

    Cold Cactus will be accepting items purchased as Christmas gifts back until January 31, 2022. Items MUST be received back (customer is responsible for return cost of shipping) by no later than January 31st, in order to receive a store credit with no expiration. No returns. Please include in the return parcel the original order number along with the email address of the individual you wish for the store credit to be sent to via email. 

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