Returns Policy and Form

Christmas Return Policy

Items purchased for Christmas gifts are eligible for return for store credit or exchange only. Returns MUST be initiated by a deadline of January 15th 2023 by filling out the return form at the bottom of this page. The return must be shipped back promptly at the expense of the customer and received back to Cold Cactus no later than January 30th, 2023 to be eligible, no exceptions. Returning items must comply with our regular return policy conditions, which can be found in detail below.

Return and Exchange Policy

**Please fill out the return form below prior to sending back your return parcel**

In an effort to reduce expensive and time consuming returns, Cold Cactus asks customers to please check all sizing carefully and recommends asking us questions about sizing and fit uncertainties prior to making a purchase if you are unsure about your sizing (preferred form of communication is to email us at care@coldcactusboutique.ca).

In an effort to assist the customer in being pleased with their purchase, The Cold Cactus Boutique offers the following return policy:

In the event that an item does not fit as anticipated, we are happy to accept returns for EXCHANGE or STORE CREDIT only if the item meets the following conditions:

  • All returns must be sent back shipping cost pre-paid (customer is responsible for return shipping cost) and arrive back to The Cold Cactus Boutique within 14 days of initially receiving the product (30 days for regularly stocked denim). Cold Cactus will cover the cost of shipping back to you for EXCHANGES only.

  • Returned product must be in NEW condition - items should be free of damage (holes, marks), perfumes, deodorant, other stains, and animal hair.

  • Original tag(s) must be attached

  • **Items being sent back from the USA may only be sent via USPS. Within Canada, you may send back via your desired method. *Please note that The Cold Cactus Boutique is not responsible for lost, stolen, or damaged items. It is advised that you keep your tracking information for items being sent back.

    All sale items and accessories are FINAL SALE and cannot be returned. 

    Package protection is non-refundable.

    We have the right to refuse any packages sent that do not comply with our return conditions.

    Once item(s) is/are received and have been verified to meet the above requirements, your return will be processed within 2-3 business days.

    • Returns for size exchange - a replacement will be sent, shipping paid by Cold Cactus, and an updated tracking information provided via email at the time of shipping.
    • Returns for store credit will receive an email containing a store credit code with the value of the original purchase amount of the returned item(s) less any shipping fees to be used on future order(s) with no expiration.

    If an item you receive is damaged or incorrect upon arrival, please contact The Cold Cactus Boutique care@coldcactusboutique.ca within 3 business days of receiving your order and we will gladly assist you in resolving this matter.

    Return Request Form 

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