Shipping Policy

Shipping Policy

  • We process orders Monday - Friday 9am-5pm, and aim to process and ship orders within 2-3 business days. Customers will be provided an email update with tracking information as we are processing your order. Please take order processing timelines into consideration.

  • Orders over $100 ship free within Ontario, and over $150 for other provinces. Smaller orders have a flat rate of $9.95 within Ontario and $11.95 for the rest of Canada. Letter mail may ONLY be selected for SMALL items (Cowbows, and small low value jewelry and accessory items) that can fit through a 1" mail slot. Please note that regular mail does not have tracking and Cold Cactus will not be held responsible for any lost parcels.

  • Orders to the USA ship for a flat rate of ~11 USD, generally via Canada Post which transfers to USPS. (Please note the same tracking ID can be used on USPS website once the parcel crosses into the US). Upgraded shipping to UPS or FedEX (3-5 business days) is available at checkout.

  • In the event that you live local to Cold Cactus and would like to pick up your order you may select "Local Pickup" at checkout. Once you receive an email letting you know your order has been processed and is available for pickup, please reply to to coordinate a time for curbside or in-store pickup. Please note that we have limited store hours by appointment only, in adherence with social distancing guidelines.

  • Shipping to the rest of the world is offered and shipping rates are determined via Canada Post rate calculator at checkout.

  • Cold Cactus cannot guarantee the quality of delivery, nor is Cold Cactus responsible for packages lost and/or stolen during delivery. If you have issues with your delivery or believe your parcel may be lost, please contact Canada Post, USPS, or the relevant courier with your tracking information.
  • Please note that delivery time guarentees are not currently being offered due to COVID.